I am raising this issue in the community forums to see if any other members have similar concerns about the constant changes and bugs with Square Appointments, and the quality of support.
I have reported a handful of bugs in recent months and on each occasion Square Support have taken far too long to acknowledge there is an issue with the app, not my iPad - even when I tell them I have these issues on 3/4 separate devices.
For example, several weeks ago I was unable to select a staff member when booking appointments. Square's support could not see the problem on their end, so I had to record videos of it, confirm a bunch of settings and exchange several emails, only for them to admit there is a bug and they would fix it.
My developer, who is an authorised representative on my account, attempted to report another bug to Square support and the support staff member said they would not help because my developer is not the account holder. When my developer responded to say they are an authorised rep, clearly pointing out the support staff member didn't check this, there was no apology or further support in response. Just more red tape. It's simply not good enough.
I have two further bugs to report, but yet again need to go through more hurdles to record a demonstration of the bugs because Square support (once again) seem to think the issue is with my iPad (4 of them!) and not the Square Appointments software/app. Do Square support staff have iPads to actual try out the reported problems, or are they just checking the desktop version?
My latest issue is concerning the staff members' names now being abbreviated to initials at the top of the calendar on the iPad version of the application. It took several emails and the usual 'no it's your iPad that's the problem, not our app' before I finally got a response from Square support to say the developer DELIBERATELY done this and there is no intention or eta to change this back because it's not a bug report, it's "feedback".
It has all-round been a disappointing experience. Why don't Square post in the community forums with proposed updates to the software and apps prior to making these changes to get sensible feedback from the people who actually (try to) use the application day-to-day.
