Not Yet Approved

[TN4]

Misspelt personal information twice and now can’t retry activation to put in accurate information. Now I’m not approved to accept credit card payments. How do I redo the personal information?

[Seamus]

Hi @TN4,

Thanks for getting in touch and sorry to hear you're having trouble getting activated!

For more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You can also find some general troubleshooting for this at https://squareup.com/help/au/en/article/5057-signup-troubleshooting - I recommend reading through this article for more on how the ID verification process works and why it can fail.