We are in the midst of the busiest season every for my business, and Square-gods decided this was a good weekend to cancel my integration with Shippo and move me to the Square Shipping Manager. This is causing a LOT of problems (not the least of which is the hours I've now spent trying to figure out our new shipping protocols instead of fulfilling orders and creating product). T
This change is costing me REAL DOLLARS IN REAL TIME.
Here are the specific issues that I'm discovering (and trying to troubleshoot or work around).
1. My UPS account info is gone. Discounted UPS rates (accessed through Shippo), gone.
2. Now I must spend time on the phone with UPS (a 48 hour wait for a callback) to review my personal account's rates, since Square isn't contracted with UPS. (USPS shipping speeds and tracing are completely unacceptable during this season).
3. In Shippo I was able to bulk-edit orders (like box dimensions, weights, rates), and then bulk-print shipping labels. It was efficient and intuitive.
4. Square does not allow for entering a new shipping box size when printing a label. We re-use boxes received from other shipments, part of our eco-friendly mission. Also, some orders result in a combination of products that require us to source a new box. Why can't we enter a new shipping box dimension when creating a shipping label from an order?
5. In Square there is the Order Manager, the Online Order Manager, the Shipments, Shipping Manager, and Shipment Settings. Each of these contain links that lead to each of these pages, and there is no particular logic to how they work (except for the logic of Square's generations of layer upon layer of code and tool).
Each of these issues are a step back in the workflow necessary to support a GROWING business. It really does seem like Square is trying to SUPPRESS the growth of my business. The more orders i get, the more cumbersome the Square universe becomes.
Oh, and the fact that Apple Pay has not been supported for my customers for many weeks on end now, with no answer or solution in sight.
All of this adds up to the ultimate decision that we will make after the holidays (or after an all nigher tonight???) to leave Square.
What an extremely disappointing end to an otherwise successful year of using Square for my business. I returned my website to Square this spring, in order to streamline the online and in-store orders. It all was working great and I was happy with this decision until the end of November.
With November and December being the highest grossing months for my business (for most small businesses) this is definitely costing me a lot of money.
