Need verification. To start processing credit card payments, you have to verify...what is this?

[kome7]

This morning, when I singed in to my square online shop dashboard,

there is this alert: 

"Need verification. To start processing credit card payments, you have to verify your identity with Square"

Then I clicked this blue link, nothing happens and same page again.

Also, on this fist page shows: not accepting orders.

And it seems this message is wrong, our online store is open and accepting orders.

I cleared the history and such, but this alert keeps coming up.

Please fix this issue asap please.

[_Violet]

Hi @kome7 - I'm sorry to hear that this issue with your identity verification has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. For this type of issue, I suggest that you get in touch with our Support Team via phone or email. 

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here. These troubleshooting steps may be of help in the meantime.