Identity Verification failed

[shelley1606]

Help, for some reason the verification of my identify has failed multiple times. How do I contact someone to look into this.  Is there an email address?  

[Seamus]

Hey @shelley1606,

Thanks for getting in touch and sorry to hear you're having trouble signing up.

For more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You can also find some general troubleshooting for this here - I recommend reading through this article for more on how the ID verification process works and why it can fail.

[cooperb]

I recently signed up with square and attempted to verify my identity but it kept failing. I tried entering my passport details, drivers license and also medicare care but all of them came back as not valid, I triple checked to make sure the information was correct so I have no idea why Square isn’t accepting it. Now because I’ve tried too many times and failed I can’t try to verify my account anymore.

Is there any way to solve this?

[Arie]

Hi @cooperb,

Thanks for writing in and welcome to our Seller Community! I've merged your post to this tread where we've answered this question before. 

[chillbru]

It wont verify my details. Any help with this issue would be great.

[Arie]

Sorry to hear about the trouble verifying your details, @chillbru! Check out the Best Answer in this thread for help verifying your details. 

PS. I noticed it's your first post, welcome to our community 👋