I've just rebuilt my store / website after my original account was (I believe, erroneously) deactivated. Square didn't give any reason, so I don't know what they think I did wrong, and I don't know how / what to avoid now that I've rebuilt my store / website. Would appreciate guidance from you folks.
30-second story for context:
- Was just getting my online business (original music / services) going (hadn't even officially launched yet)
- Processed my first payment from a customer through Square's invoice system
- Square contacts me and asks for more information to "learn more about my business"
- I provide them with all requested documentation (IRS, Bank Accounts, Filed Articles of Incorporation, etc)
- I get an email the next day saying my account had been deactivated and that the solution was final, with no explanation, no reasoning.
I'm trying to do everything as by-the-book as possible, so I would like to know just what it was that caused the deactivation.
I've already called customer service who said they would "elevate" my case # to the Accounts & Services department (who conveniently don't have any direct phone lines). Customer Service also advised me to reply directly to the email I received from Accounts & Services. I know a response is unlikely.
So, assuming I am actually at fault somehow, what can I do to avoid any other weird technicalities in the Square system?
