Help - Ive undercharged a customer!!!

One of my staff inadvertently charged a customer .62p instead of £62, the customer paid contactlessy so information on the transaction (that I can see) is limited.

 

Any suggestions on how to rectify this error.

 

Thanks. 

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First thing that comes up here is that you can't charge a card in Square for 62p.  Scrap that - just tried and it let me. Guess you learn something new every day!

Second thing is that this is quite an expensive learning experiance but you can't recharge a card. 

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Square

Hi @Susanbonnar sorry to hear that this has happened 😞

 

Yes - unfortunately we can't recharge a card.

 

In this case you would need to try to get in touch with the customer directly and create a new sale. 

 

 

Breffni
Community Moderator, Ireland, Square
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