Has anyone had trouble with Square mobile deposit?

[DGill7]

I made a Square mobile deposit on 3/25/22. It said funds would be available in 1-6 business days which in itself is really long, but okay. Funds were to be released Friday April 1st. They were not. Spoke to multiple people including Denise a Customer Success Manager (via email). She said Square was having issue and funds would for sure be there that day or the next. Of course, that didn’t happen. Spent 4 hours on the phone getting more of the same runaround and false promises. Spoke via email to another Customer Success Manager named Kelly. Was again told it would be the same day or next (yesterday). Once again false promises and nothing happened. Everyone I talk to says there is a “glitch” in the system, and it will be “tomorrow.” Never happens. Starting to think it is a scam after reading numerous online threads about how it is a common practice for online banking as they hold on to every customer funds for an extended period thus generating a daily interest amount to their benefit using the customers money. Anyone else have this problem or had so many “answers” proved to be false? Thanks

[Ellie_]

Hi there @DGill7,

Due to the nature of your post being account specific, we have moved it to a private board per our Community guidelines. The Seller Community is intended for seller-to-seller conversations and we do not have access to account specifics here. We recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. We apologize for any inconvenience or frustration this may cause.

[DGill7]

The problem is that "account Services does not fix the "problem" or reply back . They tell you they can't do anything and someone will respond in 1-2 hours. When they respond via email they state the situation will be resolved by (date) and it never happens. I am new to this Seller Comunity< Ellie are you a Square representative? 

[DGill7]

Another day, another Customer Success Managers "promise" their glitch would be fixed and the funds would be deposited has come an gone. Nothing transpired as stated by Square

[Ezpzz]

Did this ever go through? I'm having the same issue.