Funds from paid Invoice aren't in Balance

[Andrewbolton]

The title of this thread has been edited by a Square Moderator from the original: "Invoice not showing on my balance"

Hi, I had a customer pay off the invoice I sent, and this invoice shows it has been paid but does not reflect on my balance...Why??

[TheRealChipA]

Hi @Andrewbolton.  Hopefully it is showing in your balance by now, 7 hours later.  If not, since this is a question related to your money, you’ll need to get on the phone with Square Support.  

Before you do, how did your customer choose to pay — card, ACH, Cash App, etc?  If they chose to pay by ACH, it can take up to 5 business days for Square to actually receive the money through the banking system.  Usually it appears in 1-2 business days, but things happen.  So that could be the issue.

Otherwise, if it was an unusually large invoice amount for your business or business type, delays can happen if someone in the food chain raises a flag — for example the card holder’s bank might question the amount which holds up money moving around.  

In any case, support should be able to clear this up for you if it is not cleared up already.

[Andrewbolton]

My customer paid with his credit card, and the amount was $3200, It hasn't reflected on my balance yet...been trying to contact them to understand why, but no response...I also check my account information if any info was needed, but there was no message there...I'm confuse why this is happening 

[TheRealChipA]

I see.  You didn’t say if $3200 was normal for your business/business type, but I’ll assume that it is.  Support hasn’t responded?  Did you email them or start a chat?  My recommendation is to always call them and talk to a person.  Honestly, they are the only folks who can tell you what is going on with this transaction.

[Candlestore]

@Andrewbolton ;

Along with what @TheRealChipA said, depending on how your account is setup your Balance may reset to $0.00 at midnight.

Everyday my Balance increases then at midnight my time my account resets to $0.00.  This is because the days previous balance was sent electronically to my Deposit account.  So if you look into the Invoice and see it has been Paid, the funds could be in your assigned bank account already.  If this is one of your first deposits from Square of this amount, your financial center may put $x.xx in your current balance and wait for the rest to be accepted.  My suggestion is do not go off your Balance but off your Transactions for the previous day and see if the Invoice of $3200 was paid through Square.  Check the Invoice status and Square Transactions report and the Transfer report if you have an Account outside of Square or check your balance in the Square Banking account.  

If the $3200 was paid yesterday, Square Transfers it at end of the day to your assigned Bank account.  Now if that is inside Square or Outside of Square only you would know.  Either way the Balance for what is to be deposited will go to $0.00 to start a new day.  The only exceptions are Bank Holidays and weekends which Square waits to the cirst day a Bank is open to deposit your Balance to your assigned account.  

So either call Square Support (their number is in my signature line) or check the above areas in your Square account to see if the Payment was recognized by Square and the invoice is showing Paid.