Fraud: Egiftcard Dispute

Hello.   I'm a new member to the website.  I only recently setup a Square account for my small business.   Within a short time I was the victim of fraud.   Square allowed someone I never met to purchase an "egiftcard" for $2,000, which was immediately "redeemed."  2 weeks later the customer who purchased the card disputed the charge.  Square immediately withdrew $2,000 from my business checking account pushing it to a negative balance.

 

What do I do here?   Is that $2,000 lost for good?   Square, please help.

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