@Bssrats Most likely, this is something that happens all the time. The first one was rejected by the bank, but the bank is still holding the money for three days (or whatever is called out in their contract with you). It’s the same as pre-authorization. It will drop off after x days. I’ve seen this happen to people too many times to count. Yes, you can and are within your rights to dispute it. But by the time they get to it, the pre-authorization will have dropped off.
It may seem like a joke, but trust me it’s normal. In a week this will all work out. Unfortunately in the meantime you are out that money until the banks work it out. Before you file the dispute it would be good to see if one of those two transactions is marked as either “pre-auth” or “pending.” I’m serious when I say this happens ALL the time.
But you can do what you want. I doubt Square is scamming you. This problem is rooted in our archaic banking system.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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