Declined Card

[JaneyB]

My customer bought an item at an art show this past weekend.   I ran her credit card and it declined on my end.   Yet, the customer received a "paid" receipt for her card.  The charge was not on my transaction listing.  Ishowed her that.   She just continued to argue with me.  I had to just give her the product.   How could this happen?

[TheRealChipA]

Hi @JaneyB.  I’m not sure how it could have happened, and I’ve flagged your post as a possible bug. But a resolution for you exists. 

Inform your customer that there seems to have been an error in your POS. Ask her to provide you proof when her bank actually clears the transaction. Right now, she’s probably seeing the pre-authorization on her statement, which will go away in a day or two. If the funds aren’t actually debited from her account, that’s proof she hasn’t actually paid. The burden of proof that she paid is on her, then. If she can’t provide it, you have small claims court which will sort it out. 

I wish you well. 

[VanKalkerFarms]

what does she received a "paid" receipt mean?  If it is just showing on their banking app or website that can just be a pending charge that will not resolve because it was declined.  If you don't see it in your transactions it did not go thru.  Square is within a second of that transaction showing up there.