Deactivate CBD Account

beeyore55 · ‎06-14-2024

We have been with Square for about 5 years selling CBD and suddenly have been deactivated without reason. It seems impossible to actually get a live person who can assist us with our account. Numerous calls and "escelations" and still no assistance. How can I dispute the deactivation?

Lou8 · ‎06-17-2024

Hi @beeyore55, thank you for posting.

We are not able to discuss specific reasons behind account deactivations on the Community. Any information regarding the deactivation has been put into the email you received from the Accounts Services team. Unfortunately, this decision is not reversible, and you cannot dispute it.

We apologize for the inconvenience caused.

Lou
Community Moderator, Square

After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.