DISPUTE IN MY FAVOR - ITS BEEN 2 1/2 MONTHS AND STILL NO REPLACEMENT FUNDS HAVE BEEN RECEIVED

[Luxe45]

I have been using square for retail for 2 - 1/2 years.  I have had 1 dispute which was rightly so found in my favor as it was a false claim.

That decision was on 6/6/24.  Despite calls and detailed emails over 2 months later I have STILL not received the funds back from square.

After emailing several times I did receive one response stating the funds would be returned withing 1-3 business days and then nothing.  I received another response stating that they could not re-open the case as the decision by the cc company bank was final.  This is maddening as the dispute was found in my favor.

I am very close to the acceptance to take the time money and hassle to move my business to Spotify.

Does anyone have any advice here?

Greatly appreciated in advance,

Jill B 

[RobynR · Accepted solution]

Hey @Luxe45,

I'm sorry trouble has brought you to the Community.

After reviewing, it appears that you received the dispute funds on your 06/06/2024 transfer. You can view this directly on your Square Dashboard here. It will be listed under "Deferrals Released."

Please let us know if this helps. 

[Luxe45]

Thank you for your reply here its much appreciated. 
Indeed It was refunded back to my account. I spoke with a really great cs rep who was able to give me detail. 

Thanks again

jb