Hello Square Staff,
I urgently need assistance with a 36‑month‑old transaction lookup that is not appearing in my Dashboard or exports. This issue is time‑sensitive and directly impacting my business operations.
I have already contacted phone support, but they confirmed they cannot access archived transaction logs and advised me to seek escalation. I need this routed to the Risk/Compliance or Engineering Support team who can retrieve legacy transaction data.
Details:
- Approx. transaction date: April 2, 2023
- Amount: $7500 payment ($7425 should have been transferred but missing)
- Customer reference: Alyssa Ceda INV 22DR30001
- My Square account email: formerly [redacted], but is changed to [redacted] (no longer have access to old email)
- Location ID (if applicable): N/A
Please escalate this immediately. I need confirmation of where this payment was processed TO under my account and any associated settlement records. Because I can find no bank record proving that I am/was in receipt of funds, I cannot proceed with a court-ordered refund.
This issue is preventing me from completing required financial documentation, so I need staff escalation ASAP.
Thank you — this requires prompt attention.
