Hey there @cto,
I'd be happy to provide some steps to help you reach out to our Support Team.
The message you have described above is part of the default messaging you will see when reaching out to this team, following this, you will then be prompted to click on a link to see the option to message our team. See the below screenshot for your reference.
If you would prefer to speak to one of our Support Team members over the phone, our lines are open and you can reach out directly to this team at 1800 760 137.
Let me know if you have any further questions about getting in touch with our Support Team.
