Cannot complete transactions on the Square Reader

[Nelsonjr]

Every time I put a card in it declines so is there anything in settings to except cards

[Minion]

Hi @Nelsonjr and welcome to the square community.

Is your account fully verified with Square?  Are there any notifications that require your attention when you log in or your dashboard?

What device are you using to accept card payments?

[MayaP]

Thanks for hopping in to assist @Minion! 

[Summer2024 · Accepted solution]

Hi @Nelsonjr , I moved your board to a private board, as I do not want any account specifics to be shared in the public forum. 

We see that The Square Account Services Team sent you an email. 

After a comprehensive review of your account, Square has determined that we are no longer able to process payments for your business. The decision to deactivate your account is final. We understand that it can be frustrating to have your account deactivated.

However, due to security concerns and the obligations of our agreements with card networks and other financial institutions, we cannot provide additional details.

For more information about our policies on this matter, please review our General Terms of Service here: https://squ.re/TOS

The funds in your account balance will be held for a period of 90 days from the date you were sent this email.

[MayaP]

Hello @Nelsonjr – I understand that account deactivations can be frustrating, and I apologize for any inconvenience. If you have any additional questions about this decision, please let us know—we’re happy to help.