Can a supervisor from Square elect not to call me back?

[fishwifesweets]

I have a major payroll issue that makes zero sense to me . I called customer service to try to get to the bottom of it, the agent was extremely hard to understand & did not seem to understand why I was so concerned. I asked to speak with a supervisor & was told that the supervisor would call me back "if they elected to".

I tried the chat feature to try to resolve the issue & was given completely contradicting information to the first call, when I questioned the contradicting info I was told the chat was unproductive & was disconnected.

I called back to a 2nd phone agent & was hung up on because he said my questions had already been answered.

I have never been told that a company that I pay for multiple services, that I am a customer of can "elect" to take my call or not to resolve an issue that resulted in my employees not being paid. I am seriously at a loss & I'm debating even continuing with Square as it's such an unbelievable issue to me. 

[VanKalkerFarms]

unfortunately this is a user support forum, so none of us here can help, but that sounds like a crappy situation to be in.  I hope it all works out as I have had overall great experience with Square, but I know that things can get a bit messy when they don't want phone calls and want emails for records, but we need answers now not 5 days later.  I have been stuck in that feedback loop before where you aren't getting anywhere and no one seems helpful because it is going past where their support allows them to answer.

Best of luck and hopefully you get it resolved soon.