Balance not

[Mperezjm]

Hello sellers and support. Anyone have experienced a sale not showing in balance. I do deliveries here and there and sometimes customers paid me tru payment links. This time after the customer paid the transaction is not showing on my balance. But i can see them on the transaction and sales list. Anyone can advise? Thanks

[Breffni · Accepted solution]

Hi @Mperezjm 👋 welcome to the Seller Community! 

In this case, I’d suggest starting with some browser troubleshooting steps to ensure that this is not simply a browser issue. 

Here are a few troubleshooting tips you can try:

• Make sure your browser is up to date.
• Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
• Switch to a supported browser, such as Google Chrome or Safari.

If your balance still isn’t updating as expected, please give our support team a call on 0800 098 8008 Mon-Fri 9am-5pm.

I hope this helps!