Automatic Transfer Pending over 13 days

[Abrizalove]

My Automatic Transfer says I have money and is pending but it's been well over a week.  It keeps say8ng it will transfer it to the next day,  but when i look to che k it in the mornimg it again says its transfering the next day. When I switch to manual transfer it says I have $0 in my account to transfer. I've tried making a Square Checking but it keeps saying "oops something went wrong". I've exhausted every way to get my money and support still hasn't emailed me back. My automatic transfer indicates that I have funds pending, but it's been more than a week without any progress. Each time it promises to transfer the next day, but the cycle repeats. When I attempt a manual transfer, it shows my account balance as $0. I've attempted to create a Square Checking account, but it repeatedly displays an error message. Despite my efforts, I haven't received any response from support via email.

[_Violet · Accepted solution]

Hi @Abrizalove - I'm sorry to hear that this issue with your transfer has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.