Anyone else get disputes?

[Dee39]

I think its messed up that customers are allowed to dispute their credit card with their bank to get their money back after a certain amount if time..its really bull**bleep** makes me just want to only accept cash smh 

[_Violet]

Hi @Dee39 - Thanks for reaching out to us here on the Square Seller Community.

I moved your message to a private thread to further discuss your question. Keep in mind, the Seller Community is public-facing so when you ask questions that are specific to your account, we will move them to a board to discuss with you privately for your security.

While Square doesn’t decide who wins or loses a dispute (that’s up to the bank that issued your customer’s payment card), we can help make your case to the bank.

For a brief breakdown of how we assist you during the disputes process, check out our Payment Disputes Walkthrough.

For more information visit our Support Center to learn about why chargebacks occur and how you can avoid them in the future.

At any point during a dispute, you can visit your Square Disputes Dashboard for more information about the disputed payment, including a copy of the transaction receipt and the customer claim we received from the bank.

I hope this information is helpful but please do let us know if you have any additional questions. Always happy to help! 😊