An invoice shows paid but not showing in my balance.

[TylerF92]

I sent a customer am invoice and they paid it with their card and it shows on the invoice that it was paid. Bit it's not showing in my balance or account. Why? How long will it take for me to actually receive the money?

[givinmorelife]

I am experiencing this right now currently, did your issue get resolved ? If so, how ? And how long did they take ? 

[JamieHenson]

Was your issue resolved? I'm going through this now and it's extremely frustrating. It's after hours so I can't contact anyone and I have no idea if the funds are actually deposited to my square account, despite getting a transaction confirmation number, because it's not showing in my balance.

[sarahinsac]

I am having this issue right now. I have already chatted and called Square and they say they have to look into it.  I have been using their invoicing system for over 5 years. This is the 1st time this has happened? Has yours been resolved and if so, how?

[cobdenp]

All we did was wait till the next morning. We canceled the first transaction and did it over again. That’s how we did ours. 

[RobJT]

Did you resolve your issue with receiving payment? I'm having the same issue now

[VALLO]

You figur me it out?

[patrickwj38]

Im have this issue now as well customer paid, he showed me his transanctions and its out of his acct, it shows under my transaction history, but is still not in my balance, I called the 855 number and just get an audio recording, If your dealing with business funds you should have someone available 24/7 its been 6 hours and still nothing!!

[sayra]

Hello, @patrickwj38. 

Welcome to the Seller Community! 

We've taken a look at your account, and everything appears to be in order on our end. While we can't share specific account details in this public forum, rest assured that your transactions and Instant transfers have been successfully processed.

For a detailed overview of your transactions and Instant transfer amounts, we recommend checking your balance details in your Square Online Dashboard here. If you notice any discrepancies, even after reviewing this, don't hesitate to contact our Square Support team. They can assist you further and provide more detailed insights.

If you have any other questions or concerns, feel free to reach out. We're here to help and guide you in the right direction here at Square.

[DaUchiha12]

Can u do the same for me I had a sale for 1500 dollars 10 minutes ago and my balance still says zero wat do I do

[Minion]

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@DaUchiha12 wrote:

Can u do the same for me I had a sale for 1500 dollars 10 minutes ago and my balance still says zero wat do I do

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Did your balance end up updating?  Also can you try to login in an Incognito browser if it hasn't showed up and see if that makes a difference.

[Acap17]

Can you do the same for me I had a 1200 dollar transaction paid in full but not appearing in my balance. 

[Thepigpatch]

I’m having the same issue. An invoice was paid and is not showing in my balance. Help!

[Thepigpatch]

I guess I wasn’t patient enough when it’s suppose to show up “instantly”. I got it. 🙂 

[thejenbox]

Hello I'm having this issue a customer paid and its not showing up in my balance. Please Help

[Krepe_Kart]

Also having this issue. 

[LinaPlans]

I’m having this issue my customer paid with a credit card over 12 hours ago and it shows paid and processed so checked the transactions and everything is order yet no payment. 

[HammondB3]

I’m experiencing the same thing

[sarahinsac]

Hi everyone. Sorry it took so long for me to respond. I’m not sure how to use this forum properly.

I was able to speak to a Square Customer Service Rep and they helped me figure it out. I had a balance left on my Square Working Capital. Right before I sent out that invoice that got paid I had paid off the loan in full, payment made from my bank account. Since my final loan payment and paid invoice happened on the same day, Square hadn’t had the opportunity to take the loan payment out of my bank account yet. So when the invoice got paid, Square automatically deducted the final loan payment from my Square balance (from the paid invoice) instead of deducting from my bank account. That’s why eventhough the customer paid the invoice my Square balance showed a zero balance. 

[Lalb]

They have been doing the same on all my invoices in the past 2 weeks. Nothing has changed in my business. This is ridiculous 

[KirstyJ]

I'm still waiting for my balance to update over 4 hours since the transaction showed as paid and completed. This is ridiculous, I should have stayed with my old provider I am certainly not impressed with stripe so far!