We have used Square for 5+ years. We had an issue 3 years ago for selling CBD in-store and entered into the Square CBD program. Square reviewed our account this year, decided we could get Square Loans, and asked for a new CBD COA. Then they submitted a new information request.
Here it is-
Per the Square Terms of Service, we are unable to accept payments on behalf of **Psilocybin products and all psychoactive products**. As such, we are required to obtain confirmation of compliance related to this matter. Please confirm, by checking "Yes" below, that your business will discontinue processing payments with the aforementioned activity. For a list of prohibited businesses, please refer to Section 3 of the General Terms and Section 3 of the Payment Terms: https://squareup.com/legal/ua. The sale of other goods and services as part of your business are permissible.
As you can see, there are only two ways to answer this question, yes or no. Even if we have never sold such products we are forced to agree to discontinue the sale of such products. We have never considered being involved with these products!
What did we do? We simply wrote a blog article about states that are legalizing Psilocybin and the article also talked about the Illinois House bill to legalize such treatments. The article has since been removed from our site. Why would Square make this decision off a blog article? Why would the reviewer assume we sold such products? Our website is clear. We offer booking services.
We also have a violation of Section 3 of payment terms which I cannot figure out what we possibly could have done. We have been loyal Square customers and this is such a slap in the face and devastating to our business. Deactivated for a blog article. Can this be reversed? Can Square look into our account further perhaps with a new reviewer?
I should note, that Square gave us 30 days before the account is deactivated.
I should also note, we were receiving spammer emails from someone pretending to be Square. They asked us to verify our account. We spammed the email. Then the real Square asked us to verify our account. We did.
We then got another email saying transfers were suspended from the hacker. Days later, Square really did suspend transfers and later unsuspended them.
Is this someone on the inside attempting to sabotage our account?
Lia Moretti
