Account I under review and funds on hold

[Lphair99]

So my my account has been under review since August 4th. On the balance page of my account it says typically  1 business day. Customer service says 3-5. I’ve answered all questions and still waiting apparently I’m only on day 2. Someone please help! All my money is tied up with them and 3-5 days is just not helping. My salon rent has bounced because of this hold. Has anyone had a similar experience? How did it work out for you? I’ve read horrible threads of 90 plus days holds. 
let me also add that they say the account is on hold because of suspicious activity and asked me about recent transactions and nothing is wrong on my end I told them with any transactions..

PLEASE HELP!

[Ria]

Hi @Lphair99 - Thank you for popping into The Seller Community. 

This appears to be an account specific issue that will need to be investigated further by our support. 

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨