A customer sent me a large amount of money and I’m not seeing it come through to my balance

A customer sent me a large amount of money and I’m not seeing it come through to my balance

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Hi J5locckin,

 

This question comes up all the time - wondering where your funds are or why there is a delay - there can be multiple reasons.  Understand that the volunteer Community Members are not the same as Customer or Tech Support.  Many here are small business owners who do have quite a bit of hands on experience using Square's Apps and Hardware.  Having said that, we can only provide a few reasons as to why you may be experiencing a delay.  Normal transfer times takes 1 to 2 business days (Monday thru Friday).  You can expect a delay if the transaction occurred during a Holiday or over the weekend.  If you need your funds quicker, there are options however, there can be an additional fee for some of these options - see this info.  Additionally, other factors to consider - there may be missing info from your Account setup or there may be a questionable transaction or there's a question about your products or services.  Bottom line, we don't know.  What you can do if you're still concerned is to contact Customer Support - they can look at your Square Account setup and details - that's something that cannot be done here.

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Hi J5locckin,

 

This question comes up all the time - wondering where your funds are or why there is a delay - there can be multiple reasons.  Understand that the volunteer Community Members are not the same as Customer or Tech Support.  Many here are small business owners who do have quite a bit of hands on experience using Square's Apps and Hardware.  Having said that, we can only provide a few reasons as to why you may be experiencing a delay.  Normal transfer times takes 1 to 2 business days (Monday thru Friday).  You can expect a delay if the transaction occurred during a Holiday or over the weekend.  If you need your funds quicker, there are options however, there can be an additional fee for some of these options - see this info.  Additionally, other factors to consider - there may be missing info from your Account setup or there may be a questionable transaction or there's a question about your products or services.  Bottom line, we don't know.  What you can do if you're still concerned is to contact Customer Support - they can look at your Square Account setup and details - that's something that cannot be done here.

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