2 missing transaction

[Woofee]

My Squareup is connected to Ecwid. Two sales have been paid through Squareup gateway but I cannot see the transaction anywhere in my Squareup account, not pending transaction or my bank account. How can I contact Squareup and take my money back?

[Seamus]

Hey Woofee,

Thanks for getting in touch.

While we're not able to look into account info via our Community forum, I do recommend getting in touch with support for more help with this! You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.