Hey there @CRoberts 👋
Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, the next step would be to follow the troubleshooting steps for the Square Contactless and Chip Reader. If none of that works you'll want to reach out.
If you haven't already, your best bet is to get in touch with us directly, so that a member of our support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.
JJ
Community Moderator, Square
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