unsupported protocol

[julieliang]

Hey I just transferred my domian from wix.com to weebly 1 day ago, and I have changed some DNS records before cuz I thought that was the right way to transfer the domian, but I actually know nothing about what DNS records are, so seems like it has caused some damage and my site is not working now. It says the site uses an unsupported protocol and I don't know what to do with it. If there's anyone who had the same problem and solved eventually, please help me, I appreciate it very much. 

[JK_Fiber_Art · Accepted solution]

There can be a few reasons - I'm thinking there's something going on with your SSL Certificate (https://) - meaning something is not compatible with setting up the SSL - unfortunately you're going to need someone who can look at your setup from your account / server site - that's not something that can be done here - best option is to contact Tech Support so they can take a look.  

[julieliang]

Thank you for your reply. Would you please tell me the email of tech support team? Thank you very much.

[RobynR]

Hey @julieliang,

Jumping in here. You can reach out to our Support team via email here.

Please let me know if you have any other questions.