tracking rewards

[Madhadden]

I signed up for the loyalty rewards program. It does not track our customers points as the accumulate them. I called to get it figured out and the customer service transferred me to the Loyalty department. He was not any help and told me he would have to have Loyalty support contact me. That was 25 minutes ago. So, does anyone use the loyalty rewards program? How do you have it set up? I thought it would track customers spending and once they reached the set amount they would receive a reward. It would not matter how many visits it would take to get there. It is only counting if the spend the set amount in one visit. HELP!!

[Valentina]

Hi there, @Madhadden - and welcome to the Seller Community 👋

When you set up your Loyalty program, you have some choices to make about how customers earn:

• Per Visit: Reward points based on a per-visit minimum. For example, if your customer spends more than $5, they will earn 1 point per visit. This program type also allows you to exclude items from accruing points. 
   

• Per Amount Spent: Reward points based on the total amount spent before tax and tip. For example, 1 point per every $5 spent on a purchase.
   

• Per Item or Category: Reward points based on purchasing a specific item or category. For example, a drip coffee earns 1 point, a latte earns 2 points, and a sandwich earns 3 points.

If you head to this page of your Square Dashboard, you can peek at the Earning Points section to make changes to this:

What kind of rule did you create?

I'll look out for your response!