reset password

[fritha]

Hi Folks, have tried to reset my password but each time it says the link has expired because it only lasts 25 hrs, even though it was sent less than a minute ago. Am on my stall at a fair and can't sign in. Please help! Jan

[Twiggy]

Might be a bit late here ! It’s good to have passkey set up and 2 factor activation and if or a device code 

[Kassi_ · Accepted solution]

Hey there, @fritha - 

When it comes to issues with getting your password reset or access to your account, I would recommend contacting our Customer Support Team directly. They are able to respond much faster with account specific issues, such as this one. 

If you still are needing help accessing your account, please reach out to them at this number: 0800 098 8008, from Monday to Friday, 9 AM - 5 PM, British Time.

Thank you for jumping in here, @Twiggy !