my receipt printer doesn't work

[BAF]

I just purchased a square register, cash drawer and receipt printer.  Got everything working except the receipt printer.  Instructions pretty sparse.  Help please.

[Donnie-M · Accepted solution]

@BAF Make sure you got the printer plugged in and on and the lights are on.  You then go into the square point of sale app, go to settings, hardware, printers, and you will then add that printer and mark it for customer receipts and order tickets/stubs if you need to.  You should also be able to do a test print there.  I would try all of that first.

Here is a square video on setting it all up and will get you to more videos.

https://www.youtube.com/watch?v=cudEba0SsfY 

[BAF]

Thank you. Got it working

[JWalker]

Square Register POS is not reprinting receipts/order tickets?

[_Violet]

Hi @JWalker - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Square Sellers have discussed printer issues. Please see the reply from one of our Super Sellers, @DONNIE-M, which has been marked as the Best Answer.

Additionally, you can try the printer troubleshooting steps listed within this Support Article. If you are still having trouble, please contact our Support Team directly here. 

I hope this information is helpful but please do let me know if you have any additional questions.