invoices being sent to btinternet email address being blocked

[keith2704]

Can anyone help

It appears that any invoices being sent to customers with btinternet email addresses are erroing out saying undelivered?

I can only send a lonk for payment, but customers are not getting the invoice. Is there something we can do our end?

Thank you

[Breffni]

Hi @keith2704, thanks for flagging this! 

It's hard to know without looking at your account but, I did find another case internally from a few months ago where a seller reported something similar. 

It was confirmed on our end that the emails were being sent as intended so our suggestion there and here would be to:

•  Whitelist our [email protected] address;
• Have your customers check with BT Internet to ensure our emails are not being blocked by them or by any individual settings that the customer might have set up. 

I hope this helps, if you would like you can contact our support team directly who would be happy to take a quick look at your account and confirm that the emails are being sent as expected! 

I hope this helps. 

[Linc06]

We have recently started having the exact same issue. Within the last week we have received 5  - "An invoice was not delivered" emails, and the common denominator is that all of these recipients have btinternet.com email addresses.

The email says 'Invalid email address for ............"

Please can you advise.

Thank you

[CarlyStanley]

I have just logged a similar issue with marketing emails and confirmations to all my customers with an @btinternet email address.  I am asking Square for help on this issue, but it does seem that something should be logged with btinternet.  But I have no idea how to do this.