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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I'm trying to store an order for later transaction submissions. I package the items as listed in the sdk and I can see they are properly added to the object. Ho...

5 - Supporter
Posted 11-08-2017 in Troubleshooting
1 Reply

Hi, i have been using pdv square but today all my information disappear not only the product list but the transaction records ans history. Is there a way I can ...

5 - Supporter
Posted 11-10-2017 in Troubleshooting
1 Reply

Today we got a message that our payroll was due tonight instead of tomorrow night, and that our employees pay date would be Thursday instead of the normal frida...

5 - Supporter
Posted 11-05-2017 in Troubleshooting
1 Reply

Payroll"help" says clock hours and sales tracking per employee are included with my square payroll subsciption. However, when I set up same per instructions, I'...

6 - Contributor
Posted 11-08-2017 in Troubleshooting
2 Replies

We have 4 ipads in our business. We have one iPad Air and threeiPad 2s/iPad 3rd Generation, not sure which. In the last few weeks, the older iPads have started ...

5 - Supporter
Posted 11-08-2017 in Troubleshooting
3 Replies

I made a custom keyboard with a bunch of shortcuts to use with my Square POS app but I can't get it to show up. I saw in another post (Here) on the forums that ...

8 - Enthusiast
Posted 11-07-2017 in Troubleshooting
1 Reply

I have the EMV chip reader and the small square stripe reader (used when I have one of those remaining clients that don't have chip cards). What can I do when t...

5 - Supporter
Posted 11-08-2017 in Troubleshooting
2 Replies

I'm using a Pixel XL 2 currently running Android ver 8.0 OPD1. It connects to the chip reader just fine, and I input the amount manually, then press CHARGE. Af...

5 - Supporter
Posted 11-08-2017 in Troubleshooting
4 Replies

Hello - The new appointment app wont allow us to use our bar code scanner for product checkout! Still works in just regular POS checkout but no longer works for...

5 - Supporter
Posted 11-07-2017 in Troubleshooting
2 Replies

I will be selling items in person and through our online store. I have set up the inventory and tested sales through the online store and confirmed that the inv...

6 - Contributor
Posted 11-07-2017 in Troubleshooting
2 Replies
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