Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Hello All,I am new to square and added In App SDK for Android and facing issue while I am in card entry screen and when I change the orientation of the device t...

5 - Supporter
Posted a week ago in Troubleshooting
3 Replies

The title of this thread has been editedby a Square Moderator from the original:"Edits not publishing!" Will someone help me…why after one year, my edits are a...

5 - Supporter
Posted 3 weeks ago in Troubleshooting
6 Replies

It says The connection was reset.I think my site has a security issues, how do I search for 'http:/'Please try my site and advisehttp://www.evdoctor4earth1.weeb...

5 - Supporter
Posted 3 weeks ago in Troubleshooting
5 Replies

My 2nd gen Square reader is about three years old. I used it periodically for about a year while working events, then put it in storage for about two years. It'...

5 - Supporter
Posted a week ago in Troubleshooting
1 Reply

I just updated my Point of Sale app and went to look at my current balance but the entire thing is missing. Usually I open the app and go to More > Balance but ...

5 - Supporter
Posted 09-03-2024 in Troubleshooting
4 Replies

I'm going to be doing a show this weekend, and went into Etsy to sync my listings. For some reason, it just churns and churns and won't sync. Any ideas why this...

5 - Supporter
Posted a week ago in Troubleshooting
2 Replies
  Resolve

Receiving the following error on our *. square.siteuses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHI would appreciate any guidance on how to reso...

6 - Contributor
Posted 03-09-2025 in Troubleshooting
8 Replies

We recently updated our Square for Restaurants system with the beta program to run preauthorization bar tabs. However, when our POS reset it switched to light m...

5 - Supporter
Posted 01-31-2025 in Troubleshooting
9 Replies

Hi there,I had an issue with my given/legal name Displayed as a service provider. I was told to make a new account from scratch, and I did that, changed my busi...

5 - Supporter
Posted a week ago in Troubleshooting
1 Reply

I'm looking to add back the option of viewing Orders from the Square app. Is this still an option? I can see Transactions or Customers but not the Order choice.

6 - Contributor
Posted a month ago in Troubleshooting
3 Replies
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