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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

Any help , support doesnt seemt o be much help I see where it says financing available, but it never shows a link to do it Thanks

7 - Protege
Posted 08-29-2018 in Troubleshooting
10 Replies

My Square will offer customers a chance to sign for an electronic SOMETIMES. Why does it not do this consistently?

5 - Supporter
Posted 05-16-2019 in Troubleshooting
1 Reply

Many times my transaction won’t complete on my iPad but will go right through on my phone. Why?

5 - Supporter
Posted 01-13-2018 in Troubleshooting
6 Replies

My clients are getting reminders for appointments that were cancelled. So it looks to them that they still have one. Help

5 - Supporter
Posted 05-14-2019 in Troubleshooting
1 Reply

The title of this thread has been edited from the original:Problem with linked account I've had my account for about 2 months now and still haven't gotten my d...

5 - Supporter
Posted 05-15-2019 in Troubleshooting
1 Reply

I have the Chip & Magstripe (headphone jack) reader, and it has started showing up as just a magstripe reader, and not processing any cards—either swipe or chip...

5 - Supporter
Posted 05-13-2019 in Troubleshooting
1 Reply

How do I reload my dashboard with all of my previous items and transactions?

5 - Supporter
Posted 05-14-2019 in Troubleshooting
1 Reply

So I'm using the birthday coupon that I believe was generated by the company . It sends them out automatically but I noticed the expiration date is only a few d...

5 - Supporter
Posted 05-10-2019 in Troubleshooting
1 Reply

How do I log out of my account when I don't have a passcode to enter?

5 - Supporter
Posted 09-23-2016 in Troubleshooting
4 Replies

I'm trying to set up an email campaign that would include a discount on multiple categories of products (this excludes products that are already discounted). I...

5 - Supporter
Posted 05-08-2019 in Troubleshooting
1 Reply
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