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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

Ijust started Quickbooks essentials online. It is connected to Square through Sync with Square Hub. Every transaction that comes through without a customer is ...

6 - Contributor
Posted 01-25-2018 in Troubleshooting
1 Reply

I have been trying to use my contactless reader all day but it says it needs to do a firmware update...this will not work and i have reset my phone, blue tooth,...

5 - Supporter
Posted 01-25-2018 in Troubleshooting
1 Reply

Our iPad will not charge in Square stand. This has been going on for months before iOS 11. So not related to that?

GGG
5 - Supporter
Posted 11-26-2017 in Troubleshooting
10 Replies

Hi Team, I bought a new Huawei tablet to use for our square pos. However I noticed that it doesn't have the the pages that normally show when you are using a ta...

5 - Supporter
Posted 01-25-2018 in Troubleshooting
1 Reply

cannot go on to next step

5 - Supporter
Posted 01-25-2018 in Troubleshooting
1 Reply
EIN

I just signed up for an EIN number and Square isn’t accepting my newly assigned pin. I’m frustrated that I can’t even get anyone on the phone because I don’t ha...

5 - Supporter
Posted 01-25-2018 in Troubleshooting
1 Reply

Does anyone know of another company other than Square who does not reuire CVV? I've had a lot of loss in collection because customers won't give me the CVV and...

5 - Supporter
Posted 01-25-2018 in Troubleshooting
1 Reply

I have the Appointments app on my phone and when I try to schedule a client the app closes automatically. Because of this I'm not able to book clients via my ph...

5 - Supporter
Posted 01-25-2018 in Troubleshooting
1 Reply

I'm trying to modify the invoice number to match my accounting invoice number at the request of the customer. The Square invoice does not list the goods purchas...

5 - Supporter
Posted 01-23-2018 in Troubleshooting
1 Reply
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