Why won't my images load on the Online Store?

[JRobinsonArtist]

[The title of this thread has been edited from the original: Images Won’t Load]

I’m am beyond frustrated with trying to build and edit my site. Changes never save and now suddenly all the images from my website won’t load. Only the captions show but no images. This is unacceptable! When I’m in preview it looks fine but after I publish and look at my site all the photos are gone! PLEASE HELP ASAP!

[Alex_]

Hi @JRobinsonArtist,


Thanks for posting and happy to look into this for you.


In order to make sure i'm understanding, what website builder did you use to create your site (Wix, Weebly, GoDaddy, WooCommerce etc.)? What internet browser are you using to make changes? Do you have a screenshot of the error loading? Also, can you provide the URL to your website/page? Thank you!


Please let me know by replying in this thread. I'll keep an eye out for your response.

[JRobinsonArtist]

I’m using the Square Site Dashboard for editing my Square Site: https://jenrobinsonartist.square.site 

I’m using Safari Browser. I’ve attached screenshots per your request.

[Alex_]

Thank you for replying, @JRobinsonArtist

I would suggest attempting to make edits from a computer and on Google Chrome as your primary internet browser. 

We have found using Google Chrome is the most supported platform and browser to use when accessing any of our systems.

Please let me know if you still encounter issues afterwards. Thank you!

[JRobinsonArtist]

Thank you for your reply. But I don’t think that is an acceptable solution. It’s the year 2020, I like most people have transitioned to only having an iPhone and iPad. I do not have access to a computer. I’ll take my business elsewhere that’s more mobile friendly. Thank you for your time.