Why are new items not showing on our POS?

[Hpbp]

We have a vast library of hundreds of items. We have always set up new items in a browser on a PC and use a square POS to check people out. 

Recently we added some new inventory to our items like we do every week and for 3 days now they have not shown up in the item list or categories on our POS. The location is correct, we're in the correct account and everything looks the same as every other item. The only thing that has changed since then is the POS got an update a week or so ago and some of the screens look different. Is this a bug?

Any ideas?

[Hpbp]

Update: We can see the items on the app on an Ipad in app, our Phones in app, and everywhere except the Square POS.

[isabelle · Accepted solution]

Hey @Hpbp!

I just have to ask - do you have more than one location?

Can you try logging out and back into the POS? 

Let me know! 🌟

[Hpbp]

We only have one location but logging out of the system and back in fixed the issue! I also setup the POS for appointments which i had no idea was even an option. 

Thanks so much for your help. 

[isabelle]

Awesome @Hpbp! ✨

You're welcome! Hope to see you around the Seller Community more 📈

[shadowaremu]

This is most times is seen if you don't select the appropriate "Cost Centre" in the POS Profile

[CopyThat]

I am having the same problem as the original poster.  It happens from time to time – usually when I need the new item NOW to finish a quote.  Today it is happening to our discounts.  I re-vamped how they are set up and now the only ones that show up were not new.  The deleted old ones are gone.  The new ones are not there.

Most importantly, the fix for this is still uncertain for me.  Logging off from my computer sometimes works, sometimes doesn't.  For today's problem I am logging off on all three devices we use.  Let's see if THAT works!

[JustinC]

@CopyThat are you still running into issues? If so, call into CS, our Engineering Team will need to pull diagnostic reports from your devices. 

[CopyThat]

Yes, still having the problem.  How do I call into CS?

[CopyThat]

I have to say it is very disappointing to be told to call Customer Service in order to reach the Engineering Team when there is no information anywhere on the site for how to call Customer Service.

[JustinC]

There are instructions on several threads in the Community on how to call Customer Success. Additionally, ways to contact are visible on our Support Center Home page. 

Apologies if you're having trouble getting in touch. Here's the link.

@CopyThat

[shadowaremu]

We had similar issues after I deployed our ERPNExt solution... Got it fixed permanently by selectingthe "Cost Centre" from the POS profile