Why are my Square Reader payments not processing despite having a stable internet connection?

[Robertbrabbitt]

The title of this thread has been edited from the original: Offline payments not processing with internet connection.

I have the 1st generation v3 contactless and chip which should accept offline payments. Tried 3 different IPs and they won't process. Call center not open today (sunday) went through the chat support but it's been over an hour and no agent has responded. Any ideas before my non-profit loses out?

[Hcwe]

Just a heads up, it might apply to your problem.

Yesterday Square was getting all sorts of complaints about being 'down'. We were able to process transactions but we couldn't look them up for a couple of hours, after which they would show up, in our list of transactions. 

If you check downdetector.com/status/square/ it shows yesterday had problems all over the country. Don't know how it's doing today. 

Good luck!

[Robertbrabbitt]

Thanks. Tried it. Everything seems normal now.

[Katie_SQ · Accepted solution]

Thanks for reaching out @Robertbrabbitt, 
 
We experienced an issue over the weekend that briefly affected the display of some reports, including transactions and account balances. Rest assured, all payments were correctly assigned to your account and will now be displayed accurately in your reports.

If you have any further questions, please let us know.