When I click “verify identity” it reloads and goes right back to my dashboard. How do I fix this?
Hello @Mayberry1207 thanks for your post. When you say it goes back to your dashboard, what exactly are you viewing? Are you seeing a screen that looks like below, with your username in the upper right corner?
No it’s the screen where it’s a to do list. I have 7 of 9 completed the two I need to complete are add and item , and verify identity to receive payments securely via square
Thank you for these screenshots, @Mayberry1207. When you have a moment, can you try using a different device, or browser, and let us know how you go? I'll keep an eye out for your reply!
Did you ever get this solved? I'm having the issue in chrome and safari
You can also verify this step in-app, @ryanwhelpley, if you're still stuck at the verification step. Please let us know how you go!
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