Verify my identity

When I click “verify identity” it reloads and goes right back to my dashboard. How do I fix this?

1,583 Views
Message 1 of 7
Report
6 REPLIES 6
Square Champion

Hello @Mayberry1207 thanks for your post. When you say it goes back to your dashboard, what exactly are you viewing? Are you seeing a screen that looks like below, with your username in the upper right corner?

 

Screen Shot 2022-07-12 at 8.21.46 AM.png

1,530 Views
Message 2 of 7
Report

No it’s the screen where it’s a to do list. I have 7 of 9 completed the two I need to complete are add and item , and verify identity to receive payments securely via square 

1,494 Views
Message 3 of 7
Report

6810AB69-DA7A-4C79-82BC-336539685609.png

1,493 Views
Message 4 of 7
Report
Alumni

Thank you for these screenshots, @Mayberry1207. When you have a moment, can you try using a different device, or browser, and let us know how you go? I'll keep an eye out for your reply! 

1,413 Views
Message 5 of 7
Report

Did you ever get this solved? I'm having the issue in chrome and safari

 

1,257 Views
Message 6 of 7
Report
Alumni

You can also verify this step in-app, @ryanwhelpley, if you're still stuck at the verification step. Please let us know how you go!

1,215 Views
Message 7 of 7
Report