Variations in the item not showing up to purchase

[NorthCountryArt]

I have five variations for an item that are all visible  and have a price and stock filled in.

When I look at the payment link to buy the item, only four items display.

Online purchase

Item editing

 Please help!

[Summer2024 · Accepted solution]

Hi @NorthCountryArt ! I'm gonna provide a troubleshooting outline below. Let me know if this issue with the variation not appearing persists and I will go back to the drawing board. 

1. Verify Variation Settings

   • Double-check that all five variations are:
     • Marked as "Active/Enabled"
     • Have their visibility settings turned on
     • Have valid prices (not $0)
     • Have stock counts greater than 0 (if inventory tracking is enabled)

2. Check Payment Link Settings

   • Ensure the payment link was created/updated after all variations were added
   • Try creating a new payment link to see if all variations appear
   • Verify the payment link settings don't have any filters or restrictions

3. Common Issues to Look For

   • Sometimes variations don't show if they were added after the payment link was created
   • Variations with $0 price won't display in payment links
   • Variations with 0 stock (if tracking inventory) won't appear
   • There might be a visibility setting specifically for online selling

4. Recommended Actions

   1. First, try creating a new payment link for the item to see if all variations appear
   2. If the problem persists:
      • Delete and recreate all variations
      • Make sure to save changes at both the variation and item level
      • Create a new payment link after confirming all variations are properly set up

[NorthCountryArt]

I tried all of the steps - completely deleting all of the variations. They have prices in there, visibility is on, they all have stock quantities. 

I just gave up and recreated it.  

Thanks for responding.

[Jim_TheLazyFrog]

Same problem here, and also found the only real solution is to blow away the item and recreate it from scratch.

You can't create a 'new' payment link once one has been created, you can only enable/disable it using the toggle:

There's no way to delete it and regenerate it. No amount of reloading the payment link after saving your changes will make the new variation show up. 😞