Trustpilot Widget not working

starfishecoshop · ‎03-06-2022

Hi everyone,

I've successfully integrated my Square Online website with Trustpilot using the itegration system provided. All good so far.

Next step; I copied and pasted the first Trustpilot widget code (the script one) into the header section of my website, via the Square Online/Settings/Tracking Tools facility. Again all good.

Now I've tried to do the same for the second Trustpilot widget code (the data one) so that Trustpilot's Trustbox inviting reviews (and tracking them) appears on each page of my website, but the Square Tracking Tools facility (custom header code) does not accept the code!

This error message appears; Invalid HTML detected. Only <script> <noscript> <meta> are allowed as root HTML tags.

Just in case, I tried it pasting it into the <end of> (body) section, rather than the <head> section, but to no avail.

Next I tried - as per the Square Support article: "Add External Content and Widgets with Embedded Code in Square Online." to insert it onto my Home page by adding a section and using the Embed Code facility. This works as far as attaching a working link to my Trustpilot Reviews page but it is only a tiny underlined blue link and not the proper Trustpilot Widget complete with Trustpilot's logo etc.

It seems as if Square is deliberately making it difficult or impossible to meaningfully use Trustpilot on a Square Online website so that we are forced to pay the extra fee for using Square's own reviews system.

Has anyone found a way to make Trustpilot work on Square, complete with a working visible widget? I'd be very grateful if you have.

Thanks.

Breffni · ‎03-08-2022

Hi @starfishecoshop, thanks for your post.

Sorry to hear you are having trouble getting your TrustPilot widget set up.

Have you had a look at the steps in TrustPilots article Add a TrustBox widget to a webpage ? The steps here should allow you to add the widget to your Square Online site.

Hopefully this will help you get set up!

Breffni
Community Moderator, Ireland, Square
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starfishecoshop · ‎03-08-2022

Hi Alegra and the community,

I tried following the process in "Add a TrustBox widget to a webpage" but it still didn't work, so I contacted Trustpilot. A very helpful engineer advised me to copy and paste the first <script> code directly before the <div> widget code (with no gap between the two). I tried this in the Settings page/Tracking Tools facility of my website, but the Square system still didn't accept it. This is very annoying because this is the facility that would place the Trustbox on every page of my website.

What baffles me is how it could get to this stage? Square has an "integration with Trustpilot" system set up, which both Square and Trustpilot say means that the copying and pasting of any codes is unnecessary. But this clearly isn't the case as the Trustbox widgets have a code that Square doesn't accept on its every page tracking system and if you rely on the 'successful' integration, no TrustBox appears on the website (presumably, the automatic email review invitations will still get sent out, but I await evidence of this).

Trevor at Trustpilot then advised me to try copying and pasting the <script> code, directly followed by the widget <div> code into my home page's "Add a section/Embed a code" facility (again without a gap between the two) and this worked!

I now have a Trustpilot TrustBox on my home page that is a direct link to my Trustpilot reviews page. Whether this will work as it should and count up each review and then after 10 reviews show how many reviews and what my star score is remains to be seen.

It is more than slightly annoying that if I want this TrustBox on other pages of my website I will have to repeat the process each time, but if it works and the automatic email invitations do get sent out, then I'll be reasonably happy.

I'll let you know.

Breffni · ‎03-09-2022

This definitely sounds like not a great experience @starfishecoshop 😞

From what I can see we don't have a direct integration with TrustPilot in the UK and any information they offer is US based. I know the difference in UK / US features is sometimes unclear so thanks for flagging this.

I had a look at your site and can see the TrustPilot widget which seems to be working, it brings me through to 'rate your experience'.

Let me know if there's anything else I can do!

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 