Trouble linking debit card

[Mv1002]

Has anyone ever had trouble linking their chase debit card to their square account for an instant transfer?

[Joe]

Hi there, @Mv1002. So sorry to hear about the trouble linking your Chase card. 

Are you receiving any kind of specific error message when attempting to link? I would recommend trying these troubleshooting steps for adding your card for Instant Deposit.

Let me know if that works! I want to make sure this gets resolved for you quickly.

[Mv1002]

Yes, it’s telling me it doesn’t support my debit card. It says I should try using a different debit card but I don’t have a different one. I just didn’t know if it was just my card or if it was with all chase bank users. 

[Joe]

Ah, thanks for clarifying that for me @Mv1002. 

We do see this issue from time to time. With Instant Deposit being a newer technology within the banking industry, there are some Debit Cards that prove to be unsupported to accept instant deposit.

Would you mind trying these troubleshooting steps? They should either be able to help resolve this for you, or at least give you some good ideas for next steps.

Let me know if you have any questions! I am here to help.

[meshelanna2]

My card will not connect, it keep saying error.

[nika]

Hey @meshelanna2- Make sure you go through the troubleshooting steps that Joe listed above. If you're still having some trouble then you'll want to reach out to our Support Team.