Hi @Vicc. Sorry to hear this. First, have you tried the troubleshooting steps in this Help Document? It sounds like you might have to resort to a factory reset of your Terminal, and the steps for this are also contained in that document, if all else fails.
If none of that works, it would be worth a call to the Support Team to see if they have any further ideas. Also, I should ask if your Terminal is still under warranty? If so, and nothing else works, you could initiate a warranty claim. Here’s the link to that information.
Best of luck!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
