Square hosted website - ERR_CONNECTION_RESET

[CCMGA]

We are a non-profit organization that has a Square website/store.  Lately some members experience the ERR_CONNECTION_RESET error via their home internet. This is regardless of browser used.

They can reach the site on their phone with cellular data. They can reach the site on their home computer when connected to their phone's hotspot. That shows it is not a browser cache issue.

I found a few community posts from a couple of years ago, but there was no resolution posted.

[JK_Fiber_Art]

There are times when you won't find a solution in the community - most of us are small business owners who volunteer our time to help where we can however, we are not the same as Tech or Customer Support.   I was curious so I tested your URL - it worked fine with Firefox, Chrome and Edge - no issues or errors.   Seems you may have the answer as you stated in your post that some users are having an issue with their home internet connections yet, if using cellular data (hotspot), it works fine.  That would seem to narrow it down to their home internet provider.  It would be interesting to see what's in common with the folks that have the issue - do they all use the same internet provider?   From what I could find:  ERR_CONNECTION_RESET is caused by issues that prevent a stable connection between your browser and a website. The problem usually originates from misconfigurations in the visitor's device or network.  However, temporary connectivity issues or firewall restrictions from a website's web server can also cause the error.   Other than the people contacting their service provider for a possible root cause, you could contact Square Support but, I'm thinking they will say the same thing.   Just my observation of course, perhaps some other community members have some thoughts.

[Katie_SQ · Accepted solution]

Hi there @CCMGA,

Sorry to hear about this issue!

This sounds like something that our Square Online Team will need to take a closer look at with you. They'll be able to review your account and website and potentially escalate your case to our Engineers for further investigation if required.

If you haven't already, please reach out directly by logging into your Square account and heading here.

Sorry I couldn't be of more help, but if you have any other questions please let me know!