Square Terminal Problem

[Modupe21]

My square POS - Square Terminal, has never worked a day without a problem since it was purchased. 

It doesn't work or turn on unless it is plugged to power. 

When it finally turned on, customer ready to pay, the POS takes about 45 minutes to do updates and then of course, the customer cannot wait for that. I am very frustrated. Either they have to pay cash or we use invoice. 

Is there anything that can be done, or I just need to throw it away. 

[Modupe21]

SQUARE TERMINAL 

[Ria]

Hi @Modupe21 - Welcome back to The Seller Community, it's always nice to see a returning face 😊

Sounds like you've run into a bit of difficulty.

I'm happy to work with you in getting through this. 

Here are some troubleshooting steps that may be helpful:

Please make sure to walk through the following before going through issue-specific troubleshooting steps:

• Make sure your device is fully charged. Double check the battery symbol in the upper right hand corner to see your battery level. You can fully charge your Square Terminal in under 5 hours.
• Make sure your device has the latest software. To update your Square Terminal software, tap ≡ More > Settings > Hardware. Tap General > About Terminal > Software Update. If you don’t see the option to update your software then you are all set. Software updates typically take around 20 minutes to one hour to complete. Square Terminal updates automatically overnight as long as it is powered on and plugged in.
• Make sure your device’s date and time are accurate. If they are wrong, please update them via the Settings section. Select ≡ More > Hardware > General > Date and Time and adjust accordingly.
• Make sure your account is activated. Square Terminal is only available in the United States, Canada, United Kingdom, Japan, and Australia at this time.

Tap/contactless payments aren’t recognized

If you have Default to Customer Checkout enabled, confirm that you’ve pressed the “Confirm and Pay” button to activate the customer display to accept contactless cards/phones. When your Square Terminal is ready to accept payments, you’ll see Tap, Dip, or Swipe on your screen.

It is also possible that the contactless card or NFC-enabled phone is damaged or broken. In this case, ask your customer to present a different form of payment.

In the event chip cards aren’t recognized.

Ensure chip cards are inserted with the chip facing up.

If magstripe and contactless payments still work, the chip may be damaged. In this case, ask your customer to present a different form of payment.

It is also possible that, if magstripe cards and contactless payments still work, something may have damaged the chip card slot. If you think this is the case, contact Square Support.

Reset your Terminal

On rare occasions, you may need to perform a factory reset. Don’t worry — resetting your device will not erase important account information like items, transaction histories, customer lists, or employee permissions. It will all be there when you sign back in.
Before resetting your Terminal, please have the following information on hand since you’ll need it to log back in afterwards:
* WiFi network name and password.
* Account login information (email and password) or device code.
* Location name, if applicable.
* Accessory settings: printer stations, drawers, and any other accessories. Recommendation is to take a picture of the configuration of each connected accessory.

To reset your Square Terminal:
1. If you have taken any offline transactions, be sure to reconnect to the internet and process them before proceeding. Pending offline payments will be permanently lost and the funds won’t be captured when you reset your device.
2. Tap ≡ More.
3. Select Settings > Hardware.
4. Tap General > About Terminal.
5. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.
6. Tap Reset one last time. From here the countdown will begin and your Terminal will reset.

Note: If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.
Once the reset is complete, you’ll need to:
1. Go back through basic setup questions like your time zone.
2. Reconnect to the internet.
3. Sign back in with your email and password or device code.
4. Add accessories such as cash drawers, printers, scanners or scales. Learn more about connecting compatible hardware to Square Terminal.
5. Adjust any settings back to your preferences.

Outside of this, the next best option may be to exchange under warranty. How long have you had your Terminal? 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨