Square Reader Connect option not there

[Rin2]

 I don't have the option to connect my card reader to the app. I don't want to leave a low rating because I know this has potential, but it is bugged, and I can't connect my card reader at all. Please help because I have tried everything from restarting to deleting the app, and nothing helps.

[Candlestore · Accepted solution]

@Rin2 ;

The biggest issues with this are :

1.  The battery in the Reader needs to be charged
2. You connected the Reader to Bluetooth on your phone.
3. You need to connect bluetooth through the Square App not your phones find Bluetooth Devices

Check your phone settings for Bluetooth Connections and see if the Reader is there.  Deleted / Forget etc any devices you do not recognize then go through the Square App to connect the Bluetooth device.  If the Square app can not find the Device it is usually because it is already connected to a device.  Each Reader can only be connected to one device, such as one phone or tablet at a time.

Here are Squares Connsection Issues Trouble SHooting Tips for quick Refrence :

8299-troubleshoot-bluetooth-pairing-on-square-reader 

[Summer2024]

Hi, @Rin2 ! 

Were you able to connect using @Candlestore troubleshooting steps?