I’ve had an issue that I ran into several times but most recently last night during my restaurants dinner rush. Tickets are occasionally going awol in the cloud.
Customer showed up to collect her Square Online Pickup Order. We couldn’t find an order with her name, so we did usual questioning and it lead to the Customer producing her Square Online Order Confirmation Email. I’ve double checked it with my duplicate confirmation emails I receive in my inbox. She DEFINITELY placed the order, her card was charged and he transaction showed up in my transaction tab. Yet no ticket ever printed... this will be the 3rd time this has happened. Previous times I just blamed my employees for misplacing the printed out ticket. This time I’m confident the cloud lost the ticket.
HELP!
I use Fresh KDS on two screen and also print a physical ticket. All 3 points do not have a ticket in the name or time of this customer’s transaction.
Please help.
