Square Kiosk no discovering stand/reader after App Store update

[vladslavskii]

Today, my Square Kiosk stopped working. It says either "Kiosk Hardware not detected" or "Reader failed to connect". It happened after the Kiosk app was updated via App Store to version 6.51. I tried reinstalling the app, and it did not help.

To test and rule out any hardware failure, I tried to install regular Square POS app and it had no issues detecting the stand and charging customers. However, no matter what I do, Square Kiosk app is not functioning. Although I have talked to support already and was told to wait a few days for resolution, I am posting here in case there are other users with similar issues or possible solutions to try.

Device: iPad Air 3rd gen

iOS version: 17.6.1

Kiosk App Version: 6.51

[Karakuhns]

Yes I've had that same issue. Now saying it's an apple issue. I'm so confused by this whole thing!

[vladslavskii · Accepted solution]

As of Sep 12, 14:50 PST, the issue has been fixed. The support reached out stating that they released an update (v6.51.1) which addresses the bug. After updating to this version, the Kiosk works as expected.