Square Appointments: Why wasn't my client's card saved on file?

[BekahMarie]

The title of this thread has been edited from the original: Card on file

My last two appointments didn't have a card saved on file even though I have "no show protection" toggled on. It appears they were required to use a card to secure the booking but nothing shows up for me when I go in to take payment as it would previously. See pic attached. Please assist!

 

[Goldneye · Accepted solution]

HI, not sure if this will help.  Square Support page Set a Custom Cancellation Policy.

https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointmen...

Hope this helps!

Terri

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Resale Collection - http://bit.ly/HangerHues

[BekahMarie]

That solved it! Thanks!

[Dannyo]

Hey how did you solve this issue?

[BekahMarie]

Honestly don't remember! I have since switched to acuity scheduling which will accept square for merchant services but has a better built platform for appointments, filing cards etc. good luck!

[Kassi_]

Hey there, @Dannyo - 

Welcome back to the Community!

There is a possibility for payment protection on your Appointments now. 

Check out this Support Article on how to use the Card on File with some payment protection.

Take a look at the article and let me know if you need to be circle back on any questions.  

[Stacelyn24]

I'm not sure if anyone has helped you or not but I use Square Appointments for my business (nail salon).  You have to go in and set up your Cancellation Policy.  Under the Appointments tab on your dashboard:

-Settings, then

-Payments & Cancellations

Make sure you choose the option to apply a fee to each service.  Create your cancellation policy and choose to have each client input a card to hold their appointment/service. 

I hope this helps a little:)

[Haymcdonald]

I need help setting up my late- cancel fee. I am not understanding why I cant charge clients cards if they cancel under the set time. I have the policy set and they have to add their card when booking but its not giving me the option to charge them.

[ashc]

Heya @Haymcdonald,

I moved your post to an existing thread where another seller @Goldneye answered this with the Support Center article on how to set up your cancellation policy.

Check out her Best Answer above for the link.

[Haymcdonald]

Is there no way to have the payment protection on when I make the appointment?

[Goldneye]

HI, you can use the No-Show Protection.

https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointmen...